Terms and Conditions
Garden of light, a sister site to www.netlighting.co.uk is a dedicated UK garden lighting company based in Edgware, Middlesex.
Netlighting Limited has substantial experience in the lighting trade and provides a highly professional service to ensure your total satisfaction.
If you have any suggestions and comments regarding our website or service please email us at:
Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
Payment may be made as follows:
Credit/Debit card. We accept Visa, MasterCard, Delta and American Express. You will be asked for a few details that we need to be able to satisfy the order. Then you will be taken to Protx website to enter your credit card details on their secure server. We do not charge for any item until it is ready to ship. If an order is cancelled your credit card authorisation will be voided and no money will be taken from the card.
Credit card details sent separately e.g. faxed or phoned.
By cheque made payable to Netlighting Limited Your order will be not dispatched until the cheque is cleared.
Shipping And Handling
Carriage charges are as follows:
Order value under £45.00 before VAT: £8.99
Order value £45 - £100 before VAT: £4.99
Order value over £100 before VAT: FREE
Express delivery is available on some items please contact us on 020 8952 3444 for more information.
The correct carriage charge will be calculated at checkout.
we process your order right away.
Stock items will be dispatched the same day providing the order is received before 1.30pm . Our usual hours are Monday to Friday 9.00am to 6.00 pm. Once the goods are dispatched you will be notified and in most cases given our carriers tracking number to follow the progress of your order.
All orders are dispatched on a 'next working day' basis
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
You will not be charged until the goods are dispatched.
For orders made from the UK or the European Union, 17.5% VAT is added. In line with regulations there is no VAT charge for orders originating from the Channel Isles. The correct VAT will be calculated at checkout.
Credit Card Security
For 100% security we use Protx to process your credit/debit card details. After placing your order you will be taken to their website to enter your card details. We do not hold these details nor at any time do we see them. This gives you complete confidence that you are purchasing from a totally secure website
No Quibble Guarantee
Netlighting Limited guarantees your satisfaction.
All of our products are supplied with a no quibble guarantee.
Notification of any goods received faulty or incorrect must be made in writing either by email, fax or post to Netlighting Limited within 7 days of receipt. Arrangements for the collection of faulty or incorrect goods will be made by Netlighting Limited. An order may be cancelled up to 7 days from the day after date of receipt. Prior notification must be made in writing either by email, fax or post to Netlighting Limited. We will then contact you for your credit card details and refund your credit card less a postage fee of £8.99 regardless of order size.
If you are unhappy with any of our products or service please contact us in writing by email, fax or post. All complaints will be acknowledged within 5 working days and treated with the utmost confidentiality. Unsuitable items can only be accepted back for a refund providing that they have not been used or installed. They should be returned with the original packaging to ensure the product is not damaged on the return journey. The cost of returning unsuitable goods is at the expense of the customer.
Please be aware that you need to call our customer service before returning any unwanted or faulty items. In the scenario that this is not actioned, we shall not be able to process your return.
The above do not affect your statutory rights as a consumer.
We can be contacted by the following means:
Telephone: 020 8952 3444
Fax: 020 8952 0420
Postal Address: Netlighting Limited, Japonica House, 8 Spring Villa Park, Edgware, Middlesex, HA8 7XT
Our working hours are Monday to Friday 9.00am to 6.00pm
Netlighting are committed to protecting your privacy.
We do not disclose our customerís information to third parties. The information that we collect about you is that given by you at the time of placing your order and in accordance with the Data Protection Act 1998, and is used solely for the processing of your order.
Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option. If you have any concerns regarding any details we may hold about you please contact firstname.lastname@example.org